Q1.Can you supply pump qualified with ANSI and ASME standard? A.Yes, our pump compliant with ISO / ASME/ANSI standard.
Q2.How can I purchase order without seeing the quality first? A.If it is a big order, we can provide a sample for running testing at your plant.
Q3.How do you control the quality of the products? A.Our production is strictly according to ISO 9001 standard and factory was established in 1980, have over 30 years experience in slurry pumps and parts.
Q4.How to customize pumps and mechanical seals ? A.Customers could send us application data, we will select suitable pump and seal types, or client could send us drawings, We are well in OEM and ODM.
Q5.How can I pay for my items? What is the payment you can provide? A.Usually by T/T, 30% down payment once PI confirmed, the balance will be paid after inspection and before shipment. L/C at sight
Q6.How long is warranty? A.year for main construction warranty.
Q7.How long is production Wear-resistant rubber lined horizontal centrifugal slurry pump time? A.Normally 25 days. If client need urgently, we have a huge spare parts stock, we could finish assembly and testing in 7-15 days.
Q8.What is the shipping terms you can provide ?
A.Depends on customer's requirements, we can provide different transportation terms, such as EXW, FOB, CIF.
Q9.Who is in charge of after-sales? A.Inside sales. It can save customer's time and high efficiency communicate. NNT has professional after sales service team, we will follow up the client's comments and suggest them good solutions. Solve client's problems and keeping the clients profit.
Q10.Who is in charge of maintenance? A.Local agent. Client is first, if pump running has any problem on site, our local agent will arrival the plant within 24 hours.